General Terms and Conditions, World Wide Mobility Group

Effective date: 19 June 2026

Table of Contents

• Article 1: The contractual relationship between World Wide Mobility Group and the client
• Article 2: The nature and scope of the work
• Article 3: Prices and payment conditions
• Article 4: Duration, termination and dissolution of the contract
• Article 5: Liability and damage
• Article 6: Personnel and on-site work
• Article 7: Confidentiality
• Article 8: Intellectual property rights
• Article 9: General provisions

Article 1. The contractual relationship between World Wide Mobility Group and the client

1. The contractual relationship between World Wide Mobility Group (“WMG”) and the client is always established in writing.
2. These General Terms and Conditions of World Wide Mobility Group (the “General Terms and Conditions”) apply to all offers, quotations, and agreements from WMG, across all of its divisions, including project furnishing (FF&E), logistics and warehousing, technical installations, event support, and e-waste recycling.
3. WMG explicitly rejects the applicability of the client’s general terms and conditions to any offers/quotations made by, or contractual arrangements entered into with, WMG.
4. Agreements between WMG and the client may also be confirmed to each other digitally.
5. In the event of any contradictions or ambiguities, the following order of precedence shall apply in determining the agreements:
   
   1. The written agreement between WMG and the client;
   2. The underlying quotation from WMG;
   3. These General Terms and Conditions;
   4. The previous correspondence between the parties.

Article 2. The nature and scope of the work

1. WMG shall have a best-efforts obligation towards the client with respect to the provision of its services, meaning that the work agreed upon shall be performed to the best of its ability. Any statements made by WMG regarding the possible results of the work are purely indicative in nature. There is no obligation to achieve a certain result and/or guarantee a certain outcome, unless this has been explicitly agreed upon with the client beforehand.
2. WMG is entitled to have work carried out by third parties (including subcontractors and the other divisions of the group) within the scope of the assignment. Where such third-party costs fall outside the agreed scope, they can only be charged after the prior consent of the client.
3. The client shall provide WMG, in good time and free of charge, with all information, access, decisions, permits, and facilities that WMG reasonably requires to perform the work. This includes safe and unobstructed access to the relevant premises, accurate site information (such as dimensions, floor plans, and load-bearing data), and a site that is ready for the agreed work to commence.
4. If the information or cooperation referred to in clause 3 is not provided in time, or if the site is not ready, WMG is entitled to suspend or reschedule the work. Any additional costs and delays arising from this shall be for the client’s account.
5. The client shall pay for any work agreed outside the scope of the assignment (“additional work”) on the basis of subsequent calculation. WMG is not obliged to perform additional work.

Article 3. Prices and payment conditions

1. All prices quoted by WMG are in Euros, exclusive of sales tax (VAT) and exclusive of other levies, taxes, duties, and surcharges imposed by any government authority in Europe, or elsewhere.
2. All costs arising for WMG from the agreement with the client shall be for the client’s account, unless agreed otherwise.
3. The client agrees to electronic invoicing by WMG.
4. Unless otherwise agreed in writing, invoices must be paid within [30] days of the invoice date, without any right of set-off, deduction, or suspension on the part of the client.
5. For any services rendered outside the hours or scope specified in a contract, including work performed at night, on weekends, or on public holidays at the client’s request, WMG’s then-applicable hourly rates shall be charged, exclusive of VAT. By way of indication, the standard out-of-scope rate is €[125] per hour, excluding VAT, unless a different rate has been agreed in writing.
6. If the client fails to pay within the applicable term, the client shall be in default by operation of law, and WMG shall be entitled to charge the statutory commercial interest as well as all reasonable judicial and extrajudicial collection costs.

Article 4. Duration, termination and dissolution of the contract

1. The agreement is entered into for the period stated in the agreement.
2. A fixed-term contract cannot be terminated prematurely.
3. Should the client fail to fulfill any of its obligations arising from the agreement or these General Terms and Conditions, or fail to do so properly or in time, as well as in the event of bankruptcy, suspension of payments, attachment, or liquidation of the client, WMG may, without any obligation to pay compensation and without prejudice to its other rights, dissolve the agreement in whole or in part or suspend further execution. In that case, all fixed costs for the remaining duration of the agreement shall be payable at once, in full, and immediately.

Article 5. Liability and damage

1. The client may hold WMG liable for performing the work agreed upon, but only after the client has given a written notice of default. The notice of default must contain a detailed description of the shortcoming and a reasonable term of at least two weeks to remedy it, and must be issued within two months of the date on which the relevant work was executed.
2. If WMG’s exclusion of liability for (consequential or additional) damages is overturned in court, WMG’s liability for direct damages shall under all circumstances be limited to the amount actually paid out under WMG’s applicable liability or transport insurance in the relevant case. If, for any reason, no payment is made under such insurance, WMG’s liability for direct damages shall be limited to the amount invoiced by WMG under the agreement, with a maximum of €[amount to be set] per event.
3. Indirect damage, such as consequential damage, loss of profit, lost savings, business stagnation, and loss of or damage to data, is not eligible for compensation by WMG.
4. The client indemnifies WMG against possible claims by third parties who suffer damages in connection with the execution of the agreement and of which the cause is attributable to parties other than WMG.
5. Goods that WMG furnishes, transports, handles, stores, installs, or removes (including for e-waste recycling) remain at the client’s risk, except for direct loss of or damage to such goods that is caused by WMG’s own attributable fault. The client is responsible for adequately insuring goods of high or special value and for informing WMG in writing of any such goods in advance.
6. WMG shall not be held responsible or liable for issues, damages, or losses relating to the client’s premises, infrastructure, equipment, or systems that are not the direct and attributable result of WMG’s own work, including, but not limited to, pre-existing defects, hidden conditions, the actions of the client or third parties, or any cause beyond WMG’s reasonable control. WMG may assume broader responsibility (for example, ongoing facility management) only where this is explicitly stated in a written agreement, in which case the scope, limitations, and exclusions of that responsibility will be defined in the specific terms of that agreement.

Article 6. Personnel and on-site work

1. The client is not allowed to employ or otherwise, directly or indirectly, have employees of WMG work for them as long as the contractual relationship with WMG continues, nor for one year after the end thereof. In the event of an infringement of this prohibition, the client shall forfeit to WMG an immediately payable fine of €50,000 per infringement. If the penalty turns out not to be payable, the client shall owe WMG reasonable compensation for the costs invested in the relevant employee in connection with placement, recruitment, and training.
2. Where an employee or subcontractor of WMG is deployed on location, the client shall ensure a safe and healthy working environment. Within this framework, the client is obliged to properly comply with all laws and regulations regarding working conditions, and to ensure that the location where, and the tools and materials with which, the work is performed meet all applicable safety regulations. The client shall do everything that can reasonably be expected of it to prevent WMG’s personnel from suffering damage during the performance of the work.

Article 7. Confidentiality

The parties shall treat information that they provide to each other before, during, or after the implementation of the agreement confidentially if this information is explicitly marked confidential, or if the receiving party knows or should reasonably suspect that the information was intended to be confidential. The parties shall also impose this obligation on their employees, as well as on any third parties engaged by them for the execution of the agreement.

Article 8. Intellectual property rights

1. All copyrights and other intellectual property rights regarding the designs, drawings, plans, layouts, documentation, and other materials produced and/or delivered by WMG within the scope of the agreement rest with WMG. Insofar as such rights can easily be transferred by WMG, they shall be transferred to the client upon first written request and against reimbursement of costs, but only if and as soon as the client has fully met its (payment) obligations under the agreement.
2. All information and documents provided by WMG are intended exclusively for use by the client. The client is not allowed to publish or reproduce any of the information obtained from WMG, in any form whatsoever, unless this has been authorised in writing by WMG.
3. WMG is entitled to use the knowledge and information gained during the implementation of the work for other purposes, including, but not limited to, promotional purposes.
4. Unless the client objects in writing, WMG is entitled to reference the client and to use non-confidential information about completed projects, such as the client’s name, a general project description, and photographs of completed work, in its portfolio, case studies, and marketing materials.

Article 9. General provisions

1. Any legal relationship with WMG shall be governed exclusively by Dutch law, including where the work is performed in Europe or elsewhere.
2. Any disputes arising from or relating to an agreement with WMG shall be submitted exclusively to the competent court in Amsterdam, the Netherlands, unless mandatory law provides otherwise.
3. WMG is not liable for any failure or delay in performance that is caused by force majeure, including but not limited to strikes, transport disruptions, supply shortages, fire, extreme weather, government measures, and disruptions affecting subcontractors or suppliers. During a period of force majeure, WMG’s obligations are suspended.
4. If any provision of the agreement with the client or of these General Terms and Conditions proves to be invalid, this shall not affect the validity of the entire agreement or of these General Terms and Conditions as a whole. In that case, the parties shall lay down a new provision to replace it, which shall give shape to the original intention as far as possible.
   
   
   

World Wide Mobility Group Herengracht 100, 1015 BS Amsterdam, Netherlands Email: sales@worldwidemobilitygroup.com, Phone: +31 6 44244032